Your privacy matters to us. This Privacy Policy explains how Ceylon Haven Holidays (Private) Limited collects, uses, stores, and protects your personal information when you visit our website or make a booking. Please read this policy carefully. By using our website or services, you agree to the practices described here.
Ceylon Haven Holidays (Private) Limited (referred to as 'Ceylon Haven', 'we', 'us', or 'our') is a curated villa collection platform operating under the laws of Sri Lanka. We are the data controller responsible for the personal information collected through our website at ceylonhaven.com and through our booking and communication channels.
If you have any questions about this policy or how we handle your data, you can reach us at:
Ceylon Haven Holidays (Private) Limited
Email: [email protected]
Phone: +94 77 023 4851
Website: ceylonhaven.com
We collect personal information in order to provide our villa booking services, communicate with guests, and improve the experience we offer. The information we collect falls into the following categories.
When you make a booking, submit an enquiry, or contact our team, you may provide us with:
When you visit ceylonhaven.com, we automatically collect certain technical and behavioural data, including:
We may also receive information about you from third-party platforms where you have interacted with Ceylon Haven, including:
Ceylon Haven uses your personal information only for legitimate and clearly defined purposes. We will never sell your data to third parties. Specifically, we use your information to:
You may opt out of marketing communications at any time. See Section 8 for your rights.
Ceylon Haven processes your personal data on the following legal grounds:
Ceylon Haven does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below.
When you make a booking, we share the relevant guest details - including your name, contact information, number of guests, and travel dates - with the villa owner or property manager. This is necessary to facilitate your stay. Villa owners are required to handle your data with care and in accordance with applicable privacy laws.
We work with trusted third-party service providers who assist us in operating our platform and delivering our services. These include:
All third-party partners are contractually required to process your data only for the purposes we specify and to maintain appropriate security standards.
We may disclose your personal information to government authorities, law enforcement, or regulatory bodies where required to do so by law, or where we believe disclosure is necessary to protect the rights, property, or safety of Ceylon Haven, our guests, or the public.
In the event of a merger, acquisition, or sale of all or part of Ceylon Haven's business, your personal data may be transferred to the acquiring entity. We will notify you of any such change and ensure that your data continues to be protected in accordance with this Privacy Policy.
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.
Once data is no longer required, it is securely deleted or anonymised in a manner that prevents identification.
Ceylon Haven uses cookies and similar tracking technologies on our website to enhance your browsing experience, analyse site performance, and deliver relevant advertising.
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences, recognise your device on return visits, and gather analytical data about how the site is used.
When you first visit ceylonhaven.com, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. You can update your preferences at any time via the cookie settings on our website.
You may also manage or delete cookies directly through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.
Some cookies on our website are placed by third-party services we use, including Google, Meta, and our analytics providers. These third parties have their own privacy policies governing how they use cookie data. We encourage you to review their policies for full details.
Ceylon Haven is committed to respecting your rights in relation to your personal data. You have the following rights, which you may exercise at any time by contacting us at [email protected].
You have the right to request a copy of the personal data we hold about you. We will respond to all access requests within 30 days. We may ask you to verify your identity before fulfilling the request.
If any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. We will update your records promptly upon receiving a valid correction request.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Please note that we may be required to retain certain data for legal or regulatory reasons even following a deletion request. We will inform you if this applies.
You may withdraw your consent to receive marketing communications from Ceylon Haven at any time by:
Opting out of marketing will not affect the delivery of transactional communications related to a confirmed booking.
Where we process your data based on your consent - such as for marketing communications or non-essential cookies - you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.
Ceylon Haven takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.
These measures include secure data transmission via HTTPS encryption, restricted access to personal data on a need-to-know basis, regular review of our data handling practices, and contractual security obligations placed on all third-party service providers.
While we take every reasonable precaution, no method of transmission over the internet is entirely secure. In the unlikely event of a data breach that poses a risk to your rights or privacy, we will notify you and the relevant authorities in accordance with applicable law.
Ceylon Haven is based in Sri Lanka. Some of the third-party tools and service providers we use - including Google Analytics, Meta Pixel, and Mailchimp - may store and process data in countries outside Sri Lanka, including within the European Union and the United States.
Where data is transferred internationally, we ensure that appropriate safeguards are in place, including the use of providers who operate under recognised data protection frameworks or who maintain contractual commitments to data security standards equivalent to those applied in Sri Lanka.
The Ceylon Haven website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe that a child has provided us with personal information without appropriate parental consent, please contact us at [email protected] and we will take prompt steps to delete that data.
Our website may contain links to third-party websites, partner pages, or social media platforms. This Privacy Policy applies solely to ceylonhaven.com and does not extend to any external websites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or data practices.
Ceylon Haven reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal obligations. Any updates will be published on our website with a revised effective date.
Where changes are material, we will take reasonable steps to notify you - for example, by sending an email to guests on our mailing list or displaying a prominent notice on our website. Your continued use of ceylonhaven.com following any update constitutes your acceptance of the revised policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please get in touch with our team:
Ceylon Haven Holidays (Private) Limited
Email: [email protected]
Phone: +94 77 023 4851
Website: ceylonhaven.com
We take all privacy concerns seriously and will respond to your request within 30 days. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in your country of residence.
