Thank you for choosing Ceylon Haven! Your trust is important to us and we are committed to protecting the privacy and security of your personal information. The information that is shared with us helps us to provide you with a great experience. We view your trust as an asset, which means we are 100% committed to protecting and safeguarding the personal data you share with us during your time on www.ceylonhaven.com and any bookings proceeding this. We act in the interest of our customers and are completely transparent about the processing of your data.
Ceylon Haven’s Privacy Statement describes the information we collect and how we use and process your personal data in a legible and transparent manner. Please feel free to contact us if you have any questions in relation to the use of your personal data and we will be more than happy to help!
We collect information about you that you provide to us when using our website, such as your name, address, phone number, credit card details, e-mail address, accommodation name, accommodation location and/or length of stay, and where applicable your Ceylon Haven account password for accommodation reservations. You may decide for yourself to submit further information to enable the submission of special requests to your chosen accommodation provider.
By visiting our website, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device’s operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile optimized Site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.
If you need to get in touch with our customer support team via our social media channels, we will collect data there too.
Should you choose to submit reviews regarding your accommodation or other ancillary services available on www.ceylonhaven.com, we will collect information from you included in your reviews, including your first name and country of residence.
Where you are making a booking with other guests whose details you provide to us as part of your reservation, or if you make a booking on behalf of someone else, it is your responsibility to ensure that the person or people you have provided personal information about are aware that you have done so, and have understood and accepted how Ceylon Haven uses their information.
Our Accommodation partners may share information about you with us too – this may happen if you have questions about your pending booking or if disputes arise regarding your booking.
The main reason we collect the data detailed above, is to enable us to administer the services offered on www.ceylonhaven.com. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
We may also use your personal data for the following reasons:
Please note that the confirmation emails and text messages sent after your booking, as well as the guest review emails sent after your departure, are not marketing messages. These messages are part of your accommodation reservation process. Respectively, they contain information for you to check in at your booked accommodation, and tools to optionally rate that accommodation after your stay. You will continue to receive them, even if you have opted out of our marketing messages.
Ceylon Haven offer you and our accommodation partners various means to communicate about accommodations and existing reservations, directing the communications through the www.ceylonhaven.com and direct email messaging. You can contact us with questions about your reservation or about your accommodation via our website, and via other channels that we may make available.
We may access communications and may use automated systems to review, scan, and analyse communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support.
In some cases, we may also use your personal data to improve and maintain a trusted environment:
We process this personal information for these purposes given our legitimate interest in protecting the Ceylon Haven Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.
In connection with visiting www.ceylonhaven.com and the use of the services offered we may share your information as follows:
Travel Suppliers such as accommodation properties (e.g., the specific accommodation that you have requested us to reserve) activity providers, who fulfil your travel reservations. These suppliers may contact you as necessary to obtain additional information about you to facilitate your travel reservation including communicating with you prior to arrival about your upcoming stay, or respond to a review you may submit in accordance with their own independent privacy policies.
Third Party Service Providers who provide data processing services to us (for example web hosting), or who otherwise process personal information for purposes such as credit card and payment processing, business analytics, customer service, marketing, or distribution of surveys, to facilitate the delivery of online services and advertising tailored to your interests, and/or fraud prevention. Our third-party service providers will only process information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.
Where Required or Permitted by Law – such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of Ceylon Haven, our users, or others.
Business Reorganization – such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.
When you visit our website, we place cookies on your computer. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and can enable us to detect certain kinds of fraud.
In many cases you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different so visit the “help” section of your browser when to learn about cookie preferences and other privacy settings that may be available. Please note that if you choose to remove or reject cookies or clear local storage this could affect the features, availability, and functionality of our websites.
We maintain reasonable physical, electronic, and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access.
Managing Your Information You may access and update some of your information through your Account settings, should you be unable to update your information via your personal account feel free to email us on email@example.com and we will be able to assist you.
Rectification of Inaccurate or Incomplete Information You have the right to ask us to correct inaccurate or incomplete personal information about you.
Data Access and Portability In some jurisdictions, applicable law may entitle you to request certain copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Data Retention and Erasure, We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. In certain jurisdictions, you can request to have all your personal information deleted entirely.” Please note that if you request the erasure of your personal information:
Our Site is not directed to minors under the age of 18. However, minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation, unless prohibited by an accommodation property’s policies.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.